shipping policy

Effective Date: 25/11/2025

Contact Email: [email protected]

1. Shipping Area

Camp & Coast currently ships within Australia and New Zealand only. We do not offer international shipping at this time.

2. Processing Time

• Orders are typically processed within 1-3 business days of the rugs arriving at warehouse.

• You will receive a confirmation email once your order has been dispatched.

3. Delivery Timeframes

• Standard shipping delivery times vary depending on your location but are generally 3–7 business days after dispatch.

• Please note that delivery times are estimates and not guaranteed.

4. Peak Periods & Shipping Delays

• During peak periods such as end-of-year holidays, Black Friday, or special promotions,

delivery times may be longer than usual.

• We recommend placing your order early to avoid delays.

• While we work closely with shipping partners to ensure timely delivery, Camp & Coast

cannot be held responsible for delays outside of our control.

5. Shipping Costs

• Shipping costs will be calculated at checkout.

• You will be notified of the shipping charges before completing your order.

6. Order Tracking

• Once your order has been dispatched, you will receive a tracking number via email.

• You can use this tracking number to monitor your order’s progress with the carrier.

7. Incorrect or Incomplete Addresses

• Please ensure your shipping address is correct at the time of checkout.

• Camp & Coast is not responsible for delays or lost orders caused by incorrect or incomplete addresses.

8. Damaged or Lost Shipments

• If your order is lost or damaged in transit, please contact us at [email protected].

• We will work with the carrier to resolve the issue and, where appropriate, provide a replacement or refund.