privacy policy

Effective Date: 25/11/2025

Contact Email: [email protected]

1. Introduction

At Camp & Coast, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or interact with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information that you provide when using our website or purchasing products, including:

• Name, email address, phone number, and postal address

• Payment information (processed securely via Stripe)

• Order history and product preferences

• Marketing preferences

We do not collect sensitive personal information unless you voluntarily provide it.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Manage payments and refunds

• Communicate with you about your orders or inquiries

• Improve our products, services, and website experience

• Send marketing communications (only if you opt-in)

We will never sell or trade your personal information.

4. Cookies and Online Tracking

Our website may use cookies or tracking technologies to:

• Improve site functionality

• Analyse website usage

• Personalise your shopping experience

You can disable cookies in your browser, but some features of the website may not function properly.

5. Sharing Your Information

We may share your information with trusted third parties for the purpose of:

• Fulfilling orders (e.g., shipping carriers)

• Payment processing (e.g., Stripe)

• Marketing or website analytics (if you have opted in)

We require all third parties to handle your information securely and only for the purposes outlined.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. All payment details are processed securely by Stripe and are not stored on our servers.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate information

• Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected].

8. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

9. Complaints

If you have any concerns about how we handle your personal information, please contact us at [email protected].

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.